Frequently Asked Questions (FAQ) - Ogee

Find detailed answers to common questions about Ogee's brand philosophy, product specifics, ordering processes, and our customer loyalty program.

Orders

Is shipping free?

We are pleased to offer complimentary standard shipping on all domestic orders over $50 USD. For orders below this threshold, a flat-rate shipping fee will apply. Expedited shipping options are available at checkout for an additional charge, regardless of the order total. Please refer to our Shipping Policy page for full details.

Do you ship internationally?

Yes, we proudly ship to a growing list of international destinations. Shipping costs and delivery times vary significantly based on the destination country. Please note that the recipient is responsible for any applicable customs duties, import taxes, or brokerage fees levied by the destination country upon delivery. You can confirm eligibility and view estimated costs during the checkout process.

Can I return my order?

We want you to be completely satisfied with your Ogee purchase. We accept returns or exchanges on most products within 30 days of the original purchase date, provided the item is in unused or gently used condition. Final sale items, gift cards, and certain promotional sets may be excluded. To initiate a return, please visit our Returns Portal or contact our Customer Care team with your order number.

My order never arrived. What do I do?

If your tracking information shows your package was delivered but you haven't received it, or if your package is significantly delayed beyond the estimated window, please contact our Customer Care team immediately. We will launch an investigation with the shipping carrier. We recommend waiting 48 hours after a "delivered" status before contacting us, as packages can sometimes be prematurely scanned.

My order arrived damaged. What do I do?

We take great care in packaging your order, but occasional transit damage can occur. If your order arrives damaged, please take photographs of the box (if damaged) and the damaged products immediately, and email them along with your order number to our Customer Care team within 48 hours of delivery. We will promptly arrange for a replacement to be sent to you at no extra cost.

I need to change my address, adjust an item on my order or cancel. Can I make adjustments to my order?

We strive to process and ship orders as quickly as possible. Therefore, changes or cancellations are only possible if requested within one hour of placing the order. Once an order enters the shipping fulfillment process, we cannot guarantee any adjustments. Please contact us immediately by phone or use the chat function for urgent requests.

Do you ship orders to Australia? If so, how will orders be shipped?

Yes, we ship to Australia! Orders are typically shipped via a premium international carrier service, offering reliable tracking and delivery estimation. Delivery times generally range from 7 to 14 business days, depending on customs processing. Please be advised of potential import duties or taxes imposed by Australian customs.

The Ogee Brand

Is Ogee cruelty free?

Absolutely. Ogee is proudly 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so. Our commitment to ethical beauty means all our products are produced with compassion.

Why Jojoba Seed Oil?

Jojoba Seed Oil is a core ingredient in our formulations because it is nature's most perfect moisturizer. Structurally, it is very similar to the sebum naturally produced by human skin. This allows it to be rapidly absorbed, balancing oil production and providing deep, non-comedogenic hydration without leaving a greasy residue. It is rich in vitamins E and B, and powerful antioxidants.

What does Ogee mean?

The term "Ogee" (pronounced oh-jee) is derived from architecture and design, referring to a graceful, S-shaped curve. It symbolizes elegance, flow, and timeless beauty—qualities we imbue into every product we create. It represents the smooth, elevated, and natural aesthetic we champion.

What is Hydraganics?

Hydraganics is our proprietary term for the harmonious blend of intense hydration and certified organic ingredients. It encapsulates our commitment to formulations that maximize moisture retention and skin health using only the purest, most efficacious organic botanicals. It’s where hydration meets the highest organic standards.

What is Certified Organic?

Certified Organic means our products meet the stringent requirements set by an accredited certifying body, such as NSF. For us, this mandates that our formulas contain a minimum of 70% organic ingredients. This certification ensures ingredient integrity, sustainability, and prohibits the use of harmful pesticides, fertilizers, and synthetic ingredients in the cultivation and manufacturing processes.

Where is Ogee made?

Ogee products are proudly designed, manufactured, and packaged in the USA, adhering to strict quality controls. We primarily utilize facilities in [Example: Vermont, though you should verify this specific location] to maintain close oversight of our production standards and sustainability practices.

Products

Is Ogee Vegan?

While we are 100% cruelty-free, not all of our products are strictly vegan. The majority of our collection is vegan-friendly; however, a few products utilize sustainably sourced, organic beeswax for its superior performance and texture benefits. Please check the individual product pages for confirmation, or look for the "Vegan" icon.

Does Ogee contain nuts?

Some Ogee products may contain ingredients derived from tree nuts, such as Shea Butter or various nut oils. While we take measures to prevent cross-contamination, we cannot guarantee that any product is entirely free of nut traces due to shared production facilities. If you have a severe nut allergy, we strongly advise consulting your physician and reviewing the complete ingredient list before use.

Is Ogee 100% natural?

Our products are formulated with the highest possible percentage of natural and certified organic ingredients. While we strive for 100% natural, we sometimes use minimal, non-toxic, and safe cosmetic preservatives to ensure product stability and safety. Crucially, all our ingredients are sourced with health and performance in mind, ensuring they meet our Beyond Clean standards.

Can I use Ogee when pregnant?

Our formulations prioritize safe, clean, and organic ingredients. However, as certain essential oils or active ingredients may be restricted during pregnancy or nursing, we always recommend consulting with your healthcare provider or dermatologist before introducing any new skincare or makeup products to your routine during this period.

How often should I use Ogee?

Usage frequency depends on the specific product. Generally, our skincare products (like cleansers and moisturizers) are designed for daily use, both morning and night. Our makeup products can be used as desired. Refer to the 'How to Use' section on each product page for detailed application guidelines.

Can I use other products while using Ogee?

Absolutely. Ogee products are designed to seamlessly integrate into any existing routine. Because our formulas focus on skin health and biocompatibility, they layer beautifully with other clean beauty brands. For best results, apply lighter formulas before heavier ones, and finish your routine with our makeup items.

Is Ogee suitable for all skin types?

Yes, our focus on soothing, high-quality organic ingredients makes our collection well-tolerated by most skin types, including sensitive, dry, and mature skin. Our non-comedogenic oils and gentle formulations are designed to balance and nourish. If you have extremely reactive skin, we recommend performing a patch test first.

Do Ogee products contain GMOs?

No. As a brand committed to certified organic standards, we strictly prohibit the use of genetically modified organisms (GMOs) in our ingredients. Purity and natural integrity are non-negotiables for Ogee.

Are Ogee products Gluten Free?

While we do not intentionally add gluten to our formulations, we cannot certify every single product as 100% gluten-free due to the complexity of ingredient sourcing and manufacturing. If you have a severe gluten sensitivity or Celiac disease, please consult your physician before use and refer to the full ingredient list for any potential derivatives.

Ogee Rewards

What are Ogee Rewards?

Ogee Rewards is our exclusive customer loyalty program designed to thank you for being part of our community. Members earn points on every purchase, product review, and birthday celebration. These points can then be redeemed for discounts on future orders, giving you more access to the clean beauty you love.

How do I sign up?

Signing up is simple and free! You can join by creating an account on our website. If you already have an account, you are automatically enrolled in the Ogee Rewards program and can start earning points right away. Look for the Rewards icon on our homepage to access your dashboard.

How do I earn points and change tiers?

You earn points primarily through purchases (e.g., $1 spent equals 1 point). You can also earn bonus points by following us on social media, celebrating your birthday, and leaving verified product reviews. Tiers (e.g., Bronze, Silver, Gold) are based on your cumulative annual spending, unlocking greater perks and higher point multipliers as you advance.

Do my points expire?

To keep your points active, we require you to make at least one purchase every 12 months. If your account remains inactive (no purchases) for a continuous period of one year, your accumulated points will expire. We always send a reminder email before points are due to expire!

Can I earn reward points anywhere else?

Points are typically earned only through purchases made directly on the Ogee website. Points cannot be earned on purchases made through third-party retailers, online marketplaces, or international distributors.

Can I combine points into a single account?

Points are tied directly to the email address used to create the Ogee Rewards account and cannot be transferred or merged with points from a different email address or account, ensuring the security and integrity of your rewards balance.

How many points do I have?

You can view your current point balance, reward history, and tier status anytime by logging into your account and clicking on the Ogee Rewards section on your dashboard. This page provides a real-time overview of your earnings and redemption options.

What happens to my points if I make a return?

If you return an item, the points earned from the purchase of that specific item will be deducted from your total points balance once the return is processed and the refund is issued. If you used points for a discount on that order, those points will be credited back to your account.

How do I refer a friend?

Access your unique referral link within your Ogee Rewards dashboard. Share this link with friends! When a friend makes their first purchase using your link, they receive a discount (e.g., 15% off), and you receive bonus points or a coupon as a thank you.